VolunteerBadge (operated by ScreenForge Labs LLC) sends SMS text messages — delivered through our telecommunications provider, Twilio — on behalf of the nonprofit organizations that use our platform. Messages are strictly transactional and relate to a volunteer's application and background screening. We do not send marketing or promotional text messages.
How you opt in
Opting in to text messages is a separate, voluntary step — it is never bundled into volunteering, applying, or completing a background check. You opt in only by taking an affirmative action: checking a clearly-labeled, unchecked-by-default consent box, either on our public opt-in page at volunteerbadge.com/sms-opt-inor on the same standalone, optional box on a nonprofit organization's intake form. The consent you agree to reads substantially as follows:
“I agree to receive text messages from VolunteerBadge (on behalf of the nonprofit I am volunteering with) about my volunteer application and background check. Consent is not a condition of volunteering or any purchase. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help.”
No text is sent unless this affirmative consent has been given. VolunteerBadge does not text the general public and does not purchase, rent, or use third-party phone-number lists.
Texting is optional
Agreeing to receive text messages is never required to volunteer or to complete a volunteer application or background check. If you prefer not to receive texts, the organization can send you the same secure link by email instead, and replying STOP at any time will not affect your ability to volunteer or finish your application.
What we send
A one-time invitation text with a secure link to complete your volunteer application and background check, plus occasional reminders while your application is still pending. Every message identifies the organization that invited you.
Message frequency & rates
Message frequency varies with your interaction with an organization (for example, an initial invitation and occasional reminders). Message and data rates may apply.
Opt out & help
- Opt out: Reply STOP to any message at any time. You will receive a confirmation and no further texts. Reply START to opt back in.
- Help: Reply HELP for assistance, or visit volunteerbadge.com/support.
Your privacy
We do not share or sell mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information is used solely to deliver the messages described above and is shared only with our messaging provider as needed to transmit them. For full details, see our Privacy Policy (Section 13, SMS / Text Messaging) and Terms of Service.