Talk to your volunteers — securely.
Encrypted two-way chat, team broadcasts, voice & video clips, formatting and emoji, and an AI assistant that learns your nonprofit and drafts the reply for you. All auditable — the way it needs to be when you serve vulnerable people. Not a risky group text.
Amazing, Maria! 🙌 See you Saturday at 9 — park in Lot B and check in at the front desk 📋
Two ways to reach every volunteer
Give volunteers the choice: fully secure in their portal, or a quick reply by email. Either way, it all threads into one conversation you control.
Fully secure in the portal
Volunteers read and reply inside their password-protected VolunteerBadge portal. Every message is encrypted, access-controlled, and permanently logged.
Or just reply by email
No login? A volunteer can reply straight from the email notification and it threads right back into the conversation. Convenient when they’re on the go — the portal is there when the topic is sensitive.
Everything you need to keep volunteers in the loop
Broadcast to your whole team
Send one message — or a recorded video — to every active volunteer at once. Perfect for event reminders, weather calls, and rallying the troops. Volunteers who muted email are automatically excluded.
Voice & video clips, both ways
Record a quick video or voice note instead of typing — and volunteers can send one back. Put a face and a voice to the message; far warmer than a wall of text.
A face with every name
Each incoming message shows the volunteer’s verified headshot automatically, so you always know exactly who you’re talking to.
An AI reply that knows YOUR nonprofit
Feed it your events, policies, FAQs, and “about us” — it learns your organization and drafts accurate, on-brand replies to volunteer questions, complete with friendly emoji. You review, then send.
Formatting & emoji
Bold the important bits, italicize a note, and drop in emoji — on both the leader and volunteer side. Communication should feel human and fun, not like a form letter.
Archive when you’re done
Clear finished conversations out of your inbox with one click — nothing is ever deleted, so your record stays complete.
It answers like someone who works there
Paste in your event details, volunteer handbook, parking info, dress code, FAQs — anything. The assistant learns your organization and grounds every draft in what you fed it, so answers are accurate, not generic. Ask it and it replies in your voice, with a few friendly emoji, and never invents a date or policy it wasn’t told.
- Grounded in your own knowledge — no made-up facts
- One tap drafts the reply; you review before it sends
- Warm, on-brand tone with tasteful emoji
Hi Jordan! 👋 The food drive kicks off Saturday at 8:30am at the Fellowship Hall. Park in Lot B off Maple St and check in at the welcome table 📋 — can’t wait to see you there! 🎉
Secure and auditable — not a group text
When you serve kids, seniors, or at-risk adults, how you communicate matters. SMS rides third-party carrier networks, scatters across personal phones, and isn’t something you can produce later. This is.
Encrypted in transit & at rest
Every message and clip travels over TLS and is stored encrypted (AES-256) in access-controlled storage. Media is served only through short-lived, signed links — never a public URL.
Locked down by design
Row-level security means only your organization can reach your conversations. Identity photos and clips live in a private bucket that expires its own links.
Permanent & auditable
Every message is timestamped and retained — an exportable, tamper-evident record you can produce if you ever need to show who said what, when.
Messages are encrypted in transit and at rest and access-controlled; they are not end-to-end encrypted, because features like AI-suggested replies and email delivery require secure server-side processing.
It’s already included — free
Secure Messaging comes with every VolunteerBadge account. No add-on, no per-message fees.