Accessibility (WCAG 2.2 AA) & languages

Accessibility at VolunteerBadge: our WCAG 2.2 AA commitment, screen-reader support, keyboard navigation, visible focus, skip-to-content links, reduced-motion, alt text, and accessible forms — plus multi-language support (English, Spanish, Chinese) in the volunteer application and the Victor assistant. How to request our VPAT/ACR, or report an accessibility barrier or ADA concern.

Volunteer screening protects the people your organization serves — so the tools that run it should be usable by everyone, including people who rely on assistive technology, and available in more than one language. Accessibility is ongoing work for us, and here's where things stand today.

Our accessibility commitment

We build VolunteerBadge to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. Recent improvements include:

Visible keyboard focus everywhere — a clear indicator follows you as you navigate with a keyboard, so you always know where you are.
Skip-to-content links — keyboard and screen-reader users can jump straight past the navigation to the main content on every page.
Reduced-motion support — if your device is set to reduce motion, animations turn off automatically.
Labeled forms and controls — the volunteer application and dashboard use semantic, screen-reader-friendly labels.
Errors you can hear — form errors are announced to screen readers and tied to the exact field they belong to, and the volunteer application moves focus to each new step so it's announced as you go.
Automated checks on every change — accessibility rules run in our build pipeline (including an automated axe-core audit of our public pages) to catch regressions before they ship.

Read the full statement at volunteerbadge.com/accessibility.

Languages — an accessibility asset, not an afterthought

Language is an accessibility barrier as real as any other, and it weighs heaviest on users with cognitive and linguistic needs. The volunteer application supports English, Spanish, and Chinese for its navigation and prompts — it detects the applicant's browser language automatically, and a small language switcher lets anyone change it. Our AI assistant, Victor, goes further: you can ask him to run a check, complete an application, draft a policy, or explain a result entirely in English, Spanish, or Simplified Chinese — so a volunteer or coordinator can do the work in the language they think in, not just the one the screen defaults to.

A note on the FCRA disclosure

The legally-required FCRA background-check disclosure and authorization are shown in English while professionally reviewed translations are prepared, and each organization's own custom application questions appear in the language the organization wrote them. The rest of the application interface is translated.

For procurement & compliance teams (VPAT / ACR)

If you're evaluating VolunteerBadge for a school district, healthcare facility, or larger nonprofit, our Accessibility Conformance Report — a VPAT 2.5 evaluated against WCAG 2.2 Level AA and Section 508 — is published, dated, and updated as we improve. Read it at volunteerbadge.com/accessibility/conformance-report, and email support@screenforgelabs.com for a countersigned copy or a Section 508 chapters 4/5/6 table.

Run into a barrier?

If any part of VolunteerBadge is difficult to use with assistive technology — or you'd like to see another language supported — email support@screenforgelabs.com with the page and what you were trying to do. We aim to acknowledge accessibility reports within two business days.